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Our healthcare support team is available 24×7 — by call, chat, or email. Ask anything, any time.

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+91 1800-SETU-247

Toll-free across India
Available 24×7, 365 days a year

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support@bharatayursetu.com

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FAQs

Frequently Asked Questions

Can't find what you're looking for? Our support team is just one click away — use the contact form below or call our helpline.

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Simply log in to your Bharat Ayur Setu account, go to the "Book Appointment" section, and select your preferred doctor, date, and time slot. You can choose between video consultation or an in-clinic visit, and you'll receive a confirmation SMS and email instantly.

We offer consultations across modern medicine (MBBS/MD), Ayurveda (BAMS), Homeopathy (BHMS), and Yoga & Naturopathy specialists. Our platform hosts over 500 verified doctors across 30+ specialties, ensuring you always find the right care.

Absolutely. All your health records, prescriptions, and test reports are encrypted using AES-256 and stored on ISO 27001-certified servers. We are fully DPDP Act compliant and never share your data with third parties without your explicit consent.

Lab test reports are uploaded directly to your Bharat Ayur Setu health locker within 24–48 hours of sample collection. You'll receive a push notification and email when your report is ready, and you can download or share it securely with your doctor.

Yes! Our integrated pharmacy stocks thousands of authentic Ayurvedic, Homeopathic, and allopathic medicines from AYUSH-certified brands. Simply upload your prescription or order directly from your e-consultation, and we'll deliver to your doorstep within 1–3 business days.

You can cancel or reschedule any appointment up to 2 hours before the scheduled time without any charge — just head to "My Appointments" in your dashboard. Cancellations made within 2 hours may incur a small convenience fee, and full refunds are processed within 5–7 business days.

After booking a lab test, select the "Home Collection" option and choose a convenient time slot. Our certified phlebotomist arrives at your doorstep with all sterile equipment, collects the sample in under 10 minutes, and ensures safe transport to our partner lab. No extra charges for home collection in most cities.

We currently serve 120+ cities across India including all metro cities, tier-2, and many tier-3 towns for both home lab collection and medicine delivery. Online video consultations are available pan-India with no location restrictions. Enter your PIN code on our app to see exact service availability in your area.

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We typically respond within  2 hours  during business hours (Mon–Sat, 8 AM–8 PM IST).

Our Office

Bharat Ayur Setu Pvt. Ltd.
Level 4, BKC Platina Tower,
Bandra Kurla Complex,
Mumbai, Maharashtra — 400 051

Business Hours

Mon – Sat: 8:00 AM – 8:00 PM IST
Sunday: 10:00 AM – 6:00 PM IST
Urgent Helpline: 24 × 7, all days
Toll-free: 1800-SETU-247

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